- Cnova - Press release - 2021 Full Year results (pdf 485.4 ko)
A solid business performance after an exceptional 2020 with strong improvement of all metrics over 2 years
▪ GMV at €4.2bn growing +8% vs. 2019 (stable vs. 2020)
▪ Marketplace GMV at €1.5bn growing +22% vs. 2019 (stable vs. 2020), representing 45.2% GMV
share, +6.7 pts vs. 2019 (+1.3 pt vs. 2020)
▪ Marketplace revenues at €193m growing +29% vs. 2019 (+5% vs. 2020)
▪ Continued expansion of Digital Marketing revenues at €69m nearly doubling vs. 2019 (+32% vs.
2020)
High growth of loyal and engaged customer base
▪ 10m active clients, growing +8% vs. 2019 (-3% vs. 2020) thanks to solid 2020 customer retention
▪ NPS reaching 52.9, +8.4 pts vs. 2019 (+5.7 pts vs. 2020) with high & improving customer satisfaction
▪ 2.5m of Cdiscount à Volonté (loyalty program) customers, +20% vs. 2019 (+9% vs. 2020)
Strong commercial acceleration of B2B activities
▪ Octopia: GMV multiplied by 3.3 vs. 2019 (+26% vs. 2020); 12 marketplace-as-a-service contracts
signed with major players in 7 countries; partnership signed with Ocado
▪ C-Logistics: sharp increase in revenue thanks to the launch of 20 clients in 2021
EBITDA reached €109m, +33% vs. 2019 (-18% vs. 2020) with strong investment in strategic B2B activities
Investment boost to accelerate the development of Octopia assets: €94m CAPEX (+33% vs. 2020)
